ServiceNow CSA Real Exam Questions

Overview

408 real exam questions for the ServiceNow Certified System Administrator (CSA).

The questions you've seen on my YouTube channel come from this PDF - but I only share 20 to 30% of the bank publicly. This is the complete set: every question from the actual exam, word for word.

• 408 real exam questions - pulled from the actual CSA exam
• Instant delivery - sent to your email immediately after purchase
• Free updates every month, forever
• Full refund if you fail - no questions asked

Fail the exam and it's another retake fee plus weeks of restudying. This PDF is US$39 - once, with a refund if you fail anyway.

Last updated: July 2026 - 408 questions

Deep Dive

The CSA is the entry point to the entire ServiceNow ecosystem - nearly every ServiceNow role, from administrator to developer to consultant, starts here. If your work touches the Now Platform, this is the credential employers expect first.

What decides it: configuring and administering a ServiceNow instance end to end - users, groups and roles, access control lists, forms and views, the service catalog, workflows and flow designer, import sets and data management, plus reporting and core ITSM modules like Incident, Problem and Change. The exam tests breadth across the whole platform rather than depth in any single area.

This PDF has 408 real questions from the actual CSA exam.

If my free YouTube content is enough to pass, great. But if you want the full question bank before you sit down, this PDF is for you.

Exam Info

The ServiceNow Certified System Administrator (CSA) validates the ability to configure, administer, and manage a ServiceNow instance at the platform level. It is the foundational credential every other ServiceNow certification builds on.

Exam domains

• User administration and security
• Database administration and data management
• Self-service and process automation
• Reporting and analytics
• Core platform configuration and the service catalog

Multiple-choice, proctored. ServiceNow certification maintained through platform release delta exams; the applicable maintenance requirements apply.